At Opryza, your satisfaction and safety are our top priorities. We understand that purchasing a mobility scooter is an important decision, and we want to ensure you feel confident and supported throughout your experience.
You may return a product within 30 days of delivery if the following conditions are met:
The item is unused, in original condition, and free from damage
All original packaging, manuals, and accessories are included
A valid proof of purchase (order number or receipt) is provided
You have received a Return Authorization from our support team
Note:
Returns requested after 30 days will not be accepted
Items used outdoors or showing wear may not qualify for a refund
We cannot accept returns for:
Products that have been used, modified, or damaged by the customer
Custom-built scooters or items marked “Final Sale”
Any product returned without prior approval
Products returned without original packaging and accessories
Once your return is received and inspected:
We will notify you via email regarding approval or rejection
If approved, your refund will be processed within 5–7 business days
Refunds are issued to the original payment method only
Note:
Shipping fees, if any, are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent)
If you received a defective or damaged item and need a replacement, contact us within 7 days of delivery. We’ll arrange a fast and hassle-free exchange.
Customers are responsible for return shipping costs unless the product is defective or an error was made on our part
We recommend using a trackable shipping service and retaining your shipping receipt
Do not ship returns without contacting our support team first
To initiate a return or refund, please contact our support team:
📧 Email: support@opryza.com
📞 Phone: (657) 208-2219
📍 Address: 4426 E Los Angeles Ave, California 93063, USA
Our customer care team will guide you through the return process.
