Opryza Apex Wireless Surround Sound Gaming Headset for PC, PS5, Xbox

Return and Refund Policy

At Opryza LLC, we are committed to providing you with high-quality video games and accessories. We understand that sometimes a product might not be what you expected, or an issue may arise. This policy outlines our procedures for returns and refunds, ensuring a clear and fair process for our valued customers in the US.

Contact Information:

• Company Name: Opryza LLC
• Website: https://opryza.com
• Email: support@opryza.com
• Phone: +1 434 227 4394
• Address: 2300 Sir Barton Way, Lexington, Kentucky 40509, US
• Customer Service Hours: Monday-Friday 9AM-5PM EST

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all original tags, manuals, and accessories included.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• All components (e.g., game cases, instruction manuals, accessories) must be included and undamaged.

Items that show signs of use, damage not present upon receipt, or are missing original packaging may not be eligible for a full refund or may be subject to denial.

3. How to Initiate a Return

To start a return, please contact us at support@opryza.com or call us at +1 434 227 4394 during our customer service hours. Please provide your order number and the reason for the return.

Upon approval of your return request, Opryza LLC will provide you with a pre-paid return shipping label. Please package your item securely, attach the provided label, and drop it off at the designated carrier location.

Who Pays for Return Shipping: 

Opryza LLC will cover the cost of return shipping by providing a pre-paid label for eligible returns.

Restocking Fee: We do not charge any restocking fees for returns.

4. Refunds

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The actual time for the refund to appear in your account may vary depending on your bank or payment processor.

5. Exchanges

If you wish to exchange an item, the easiest way to do so is to return the original item for a refund and place a new order for the desired item. This ensures you get the item you want quickly and efficiently. Please follow the return process outlined above.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately within 7 days of delivery at support@opryza.com or +1 434 227 4394. Please provide your order number and clear photos of the damage or incorrect item. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a full refund, and will cover all associated return shipping costs.

7. Order Cancellation

You may request to cancel an order before it has been processed and shipped. If your order has not yet entered the shipping process (typically within 1-2 business days), we will do our best to accommodate your request and issue a full refund. Once an order has been shipped, it cannot be canceled and must be processed as a return.

8. Shipping Policy Summary

For your convenience, here is a summary of our shipping operations:

• Order Processing Time: 1-2 business days. Orders are processed Monday through Friday during business hours.
• Shipping Time: Once processed, your order will typically arrive within 3-5 business days.
• Shipping Rates: We offer Free Shipping on all orders within the US.
• Shipping Location: We currently only ship to addresses within the United States. We do not offer international shipping.

9. Payment Information

Opryza LLC accepts the following payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Stripe
• PayPal

All transactions are securely processed.

10. Changes to This Policy

Opryza LLC reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

Contact Us

For any questions about our Return and Refund Policy, or to initiate a return, please contact us:

• Email: support@opryza.com
• Phone: +1 434 227 4394
• Address: 2300 Sir Barton Way, Lexington, Kentucky 40509, US
• Website: https://opryza.com